Website Privacy Policy
We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This website privacy policy is divided into the following sections:
Who we are;
Our website;
Our collection and use of your personal information;
Transfer of your information out of the EEA;
Cookies and similar technologies;
Marketing;
Your rights;
Keeping your personal information secure;
How to complain;
Changes to this website privacy policy; and
How to contact us.
Who we are
This website is operated by Mitchell Ryan Solicitors. We are specialist family law Solicitors.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our website
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
your name, address and contact details;
date of birth;
details of any feedback you give us by phone, email, post or via social media;
information about the services we provide to you; and
your account details, such as username, login details.
We use this personal information to:
create and manage your account with us;
verify your identity;
provide goods and services to you;
customise our website and its content to your particular preferences;
notify you of any changes to our website or to our services that may affect you; and
improve our services.
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
consent: where you have given us clear consent for us to process your personal information for a specific purpose;
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations);
vital interests: where our use of your personal information is necessary to protect you or someone else’s life;
public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law; and
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected
What information we ask for
How and why we use your information
When you contact us via our website
Contact details: your name, telephone number and email address
We ask for this to communicate with you about your enquiry
We rely on this legitimate interest as the lawful basis for collecting and using your personal information.
Our legitimate interests are to be in a position to provide you with legal advice and services.
We will keep this information for two years.
Who we share your personal information with
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
If making an enquiry, we require you to provide your name, telephone number and email address to enable us to reply to your enquiry. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Transfer of your information out of the EEA
We may transfer your personal information outside the European Economic Area (EEA).
These transfers are subject to special rules under European and UK data protection law.
These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA.
Cookies and similar technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic devices) when you use our website. We use cookies and other similar tracking technologies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on our use of cookies, please see our cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information;
access to your personal information and to certain other supplementary information that this privacy notice is already designed to address;require us to correct any mistakes in your information which we hold;
require the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information; and otherwise restrict our processing of your personal information in certain circumstances.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
contact Sarah Ryan at 33 St. Vigor Way, Colden Common, Winchester, Hampshire, SO21 1UU or by telephone on either telephone number published on our website;
let us have enough information to identify you (e.g. your full name, address and client or matter reference number);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know what right you want to exercise and the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/concerns or telephone: 0303 123 1113.
Changes to this website privacy policy
This website privacy policy was published on 1st April 2019.
We may change this privacy policy from time to time.
How to contact us
Please contact us by post, email or telephone if you have any questions about this website privacy policy or the information we hold about you.
Our contact details are shown below:
Our contact details
Mitchell Ryan Solicitors MR|S
33 St. Vigor Way, Colden Common, Winchester, Hampshire, SO21 1UU
sarah@mitchellryansolicitors.co.uk